Testimonials and Reviews

I'm new to the area so when my HP laptop had an issue I needed to find a new IT person to help me out of my bind. I checked Google Maps for repair shops near by and found PC Works. I liked what I read in the reviews so called and made an appointment. I can say that they exceeded my expectations. Matt was courteous and talked to me in a way I could understand about what was going on with my computer. He made quick work of repairing it. I would highly recommend PC Works,
Valerie Ames
Valerie Ames
00:44 13 May 20
I was impressed with their professionalism and knowledge about computers. They really listened to me even if my questions may have sounded stupid to them. Even after they worked on my computer they tried to explain, what to them, must have been something everyone knew.
charles clegg
charles clegg
17:11 12 May 20
We just began working with PC Works, but so far are extremely happy. Everyone is professional and Patrick (our tech) is extremely knowledgeable. He was able to work around some interesting problems inherent with our system. I feel confident that PC works can handle any problem we throw at them!!!
Brian Kleinman
Brian Kleinman
16:24 11 May 20
We just began working with PC Works, but so far are extremely happy. Everyone is professional and Patrick (our tech) is extremely knowledgeable. He was able to work around some interesting problems inherent with our system. I feel confident that PC works can handle any problem we throw at them!!!
Brian Kleinman
Brian Kleinman
16:22 11 May 20
Very good experience with PC Works. Very friendly and they were quick to get my computer back to me. Did exactly what I asked them to do. Will definitely recommend this family run business.
Dream Seeker
Dream Seeker
12:25 11 May 20
I have been extremely pleased and grateful for the excellent service from PC Works!! They are so very knowledgeable and helpful and quick to respond to my requests. They have assisted me at the office as well as at home and always teach me something new. I would highly recommend this company and will continue to ask for their assistance. They are super friendly and very easy to communicate with!!!
Ann Roberts
Ann Roberts
17:11 10 May 20
Very professional, very accommodating, very quick. Definitely will return for my next PC repair/assistance.
Bill Rogers
Bill Rogers
16:52 10 May 20
+I was in dire need of a computer upgrade and cleaning and pc works was quick to respond, professional and cordial in their connections I would highly...
Eli H.
Eli H.
16:49 24 Apr 20
Fast & satisfied service ! Highly recommend
Kristin Vasquez
Kristin Vasquez
12:42 23 Apr 20
I purchased a new I Mac from PC works. The price I paid for the computer was extremely competitive. My old computer data was down loaded and put into my...
Jerry S.
Jerry S.
11:19 20 Apr 20
I had a major problem with my Macbook after I did an OS update that disabled a few of my utilities and programs associated with printing and scanning. Apple support was of no help as they said I could not downgrade. Luckily, I have an older MacBook that still had the older OS but I could not figure out how to get my programs and data from my Newer Macbook to the Older Macbook so that I could continue to utilize my programs. PC Works was very helpful and saved the day. Well worth the money.
Michael Carter
Michael Carter
17:38 19 Apr 20
The folks at PC Works did a fantastic job upgrading my computer within one day, and with the most respectful and service oriented attention. They did a great job asking me what I wanted exactly, and delivered! I'm grateful to have found a resource for all of my future IT needs. A Very Satisfied Customer! 🙂
Nicki R
Nicki R
15:20 17 Apr 20
I was in a rush and my laptop took it's last breathe.. I'm new in the area and looked on the reviews and decided to give PC Works a try. I own my own toner business and was doing a huge quote when my computer froze.. I went to PC works and they sold me laptop for my budget and my needs. I know little of computers and had to trust them when they said my computer could not be fixed. I counted on the reviews to guide me. I'm extremely happy with my budget laptop.. I'm grateful to have found PC Works.. I will recommend them to anyone for their home computer or business.
Terri Williams
Terri Williams
19:14 15 Apr 20
Very professional and efficient! Zion went above and beyond to explain all of my options. I highly recommend PC Works! I will be back!
S Wolfe
S Wolfe
21:51 15 Mar 20
Very thorough and professional group. I’ll be using them forever!
Sally Noble Spaulding
Sally Noble Spaulding
04:16 14 Mar 20
They are friendly, considerate, competent, and reasonably priced. What more do you want?
Joetta Forsyth
Joetta Forsyth
21:49 13 Feb 20
I was on a business trip and needed some help with my portable printer/scanner. PC Works took care of me as soon as we arrived, Zion was very professional and had me on the way in no time, reasonably priced. I would recommend them.
Dave Schoolmeester
Dave Schoolmeester
18:59 29 Jan 20
Fast friendly service, computer is running smooth again, thank you!
Amy Davis
Amy Davis
13:35 28 Jan 20
Fast friendly service, computer is running smooth now, thank you!
A Davis
A Davis
13:31 28 Jan 20
I spoke with Zion and explained what the issues were with my Mac computer. He indicated that considering what we need to be done to fix the computer he would recommend that I bring it to his facility as opposed to having a technician come to my home. He felt because of the time involved it would be more economical. When I took the computer add to the facility I checked in with another employee Eric. The work was accomplished quickly as promised. The price quoted was the price I paid. Additionally, I was given some helpful advice from Zion in order to avoid having the problem occur again.If I need additional service on this or my other computers I will definitely come here. Good service timely service well qualified individuals definitely a five-star experience.
John Tharp
John Tharp
01:09 09 Jan 20
Fast Friendly and saved me from spending a ton of $$ on a new computer. My computer is running Awesome now. Thank you Pc Works team.
Natalie Watson
Natalie Watson
00:49 06 Jan 20
Awesome service. fast friendly and affordable thank you pc works team. my computer is running Awesome!! Highly recommend.
GREAT SERVICE!2019 - I took my Mac in because it was running slow. Zion took good care of it, fixed it up and now it's running great again. These guys are great! I highly recommend for all your computer needs! 2018 - I took my MAC in with a corrupt operating system and these guys had me back up and running in 2 days! I highly recommend PC Works.
Melissa Macis
Melissa Macis
23:14 05 Jan 20
Lisa Schoolmeester
Lisa Schoolmeester
16:52 30 Dec 19
PC Works is fantastic. I have been using them for over 5 years. They are excellent at explaining what your job will entail and an estimated cost. I just upgraded 2 desktop computers from Windows 7 to Windows 10 and everything was perfect. PC Works is definitely my "go to" computer company.
J Denise King
J Denise King
17:54 20 Dec 19
Had a laptop issue and had to have everything backed up. PC Works is very professional and had the work done quickly. They even followed up several weeks later to make sure everything was still working as it should. Would use them again for sure.
Barb Palmer
Barb Palmer
17:51 18 Dec 19
Very professional and honest they diagnosed my laptop told me it was not financially worth it to fix my laptop they could of said they would fix it and it still not of been right. Very happy with there honesty and service
Debbie McBride
Debbie McBride
04:36 15 Dec 19
Very professional and capable folks. Dedicated to fixing the problems with my new Mac and data transfer failure. I used their in home service and Zion worked quickly and confidently. We love having such great support on our team. They are scheduled to come and help us with our backup system and WiFi network improvements as well.
GeoffnDawn LaGary
GeoffnDawn LaGary
19:47 14 Dec 19
Great service as usual! I live in Prescott Valley and drive all the way across town to get my computer repaired at PC Works, because they're the best in the area.
Jay Boyer
Jay Boyer
17:20 12 Dec 19
They are friendly , fast, knowledgable, and reasonably priced.
Pamela Ingram
Pamela Ingram
19:49 17 Nov 19
This is one outstanding Full Service Computer Center. I have recently moved to the Prescott area and my desktop computer failed. I found PC Works by web search and the reviews were not disappointing. Zion diagnosed my system quickly and we agreed on a course of action for repair. Spot-on and working perfectly. PC Works professional quality for hardware repair and service gives me confidence to use them on other services they offer such as Website design and future system requirements. I am now a big fan of this organization!
Mark J. Bergh
Mark J. Bergh
18:24 11 Nov 19
Having just moved to Prescott, I find myself searching rather blindly for services and sources for repairs and supplies. My custom built computer failed recently and I used the usual search sources (Google) to find a computer repair service. PC Works was a perfect find and was able to promptly diagnose and provide a solution to my issues. They quickly sourced a replacement motherboard and had my system operational. The price was right and workmanship was clean professional. I really appreciate they did not try to 'sell me' on a replacement or upgrade which I was expecting. I am a solid fan of PC Works and will use them again!
Mark Bergh
Mark Bergh
18:18 11 Nov 19
These team members are awesome. They worked on my computer and fixed it and did their work with friendly professional smiles! I highly recommend them!!!
Cecelia Jernegan
Cecelia Jernegan
19:10 09 Nov 19
I would absolutely recommend this business and have. You will soon be fixing a little Apple belonging to a friend of mine.I have been using this place before it was even a business, and have been doing so for well over a decade. I've NEVER had an issue with any repair, any computers fixed by these people have been fixed properly.
Sandy R. Frazier
Sandy R. Frazier
06:52 09 Nov 19
This is the best computer repair company I have ever used. Zion was very friendly and fixed my computer quickly and for a very low price. I would absolutely recommend this company.
Ultimate C
Ultimate C
23:44 30 Oct 19
I love PC Works, they have solved all my problems. Any problems I just call. They are all very nice people. Their rates ae reasonable and they know what they are doing. If your looking for someone to help with your computer, give them a call.
Sandi McGill
Sandi McGill
21:29 21 Oct 19
Did exactly what they said they would and in the time they said they would. Will use them again for sure.
Harold Greenberg
Harold Greenberg
21:23 19 Oct 19
The PC Works gang are knowledgeable and efficient. They explained all the work they would do along with the costs "before" starting the work. The next time I have a computer issue PC Works will be my "go to" techs.
Gary Cicci
Gary Cicci
19:47 09 Oct 19
My desktop would not start up after reconnecting it after a furniture move, and PC Works found the problem the same day, with quick, professional service at a fair price. Very impressive service.
Robert Reaney Sr
Robert Reaney Sr
18:16 30 Sep 19
Great people and great service - they even saved me a trip when finished!
Anne Lunsford
Anne Lunsford
17:13 25 Sep 19
Wonderful customer service and are very helpful overall
Hannah Willer
Hannah Willer
04:19 23 Sep 19
I have worked with The PC Works for both business and personal computers needs. Professional, informative, prompt. I can not say enough good things about their team.
Malea Mangone
Malea Mangone
17:26 20 Sep 19
My router was failing. Rob came out and replaced my router with a new dual band Asus router. Rob was very fast and very pleasant and professional. He tested my signal throughout my house and set up my network with the new router. I am very pleased with Rob and PC Works. I highly recommend them.
Robert Breckenridge
Robert Breckenridge
20:24 19 Sep 19
My desktop failed… And they were able to access my hard drive and back everything up. I was happy with that. They were reasonably fast and efficient and explain things well. I will definitely use them again.
callphilip008
callphilip008
18:56 12 Sep 19
Professional, courteous, and knowledgeable. I have recommended them to friends, and will continue to do so. Heaven forbid I have another computer problem that unplugging won't fix, I'll be back myself.I did return for another problem and an upgrade after a year. My previous comments still hold true.
Walt Crites
Walt Crites
02:38 07 Sep 19
Great service! They understand how limited my knowledge is and can figure out what I am really asking for. They are super friendly and helpful. They know how to speak to people as well as computers. Their pricing is reasonable. I would recommend them without hesitation.
Sheila Johnson
Sheila Johnson
21:13 03 Sep 19
I'm pleased to have been a customer of PC Works since they were hosting Descent gaming nights more than a dozen years ago. They provide honest reliable advice and service. Thanks guys!
David Moore
David Moore
21:35 26 Aug 19
Great customer service and knowledge!
Hannah Morgan
Hannah Morgan
22:29 20 Aug 19
We used them for IT service for several years. They have been awesome, would recommend them to anyone that has a small or large jobs!
Robyn Ortega
Robyn Ortega
19:21 20 Aug 19
We used them for IT service for several years. They have been awesome, would recommend them to anyone that has a small or large jobs!
Robyn Ortega
Robyn Ortega
19:19 20 Aug 19
I went in for an obscure adapter for a monitor. The young man looked around the shop and found it! We purchased it and took it home to hook up. It was exactly the right part but it didn’t work for us. Next day, we came back to return the part. The same young man happily gave us a refund! He also offered to look into the problem we were having with the computer. Great service! Would go there again if service or parts are needed!
Laura Mapes
Laura Mapes
02:25 20 Aug 19
Our company has been using PC Works for a long time now. They are always helpful and have great turn around times on all services.
Brian Collins
Brian Collins
18:43 15 Aug 19
Just recently had my older PC was given a preventive maintenance check. Now, it is running smoothly and logs on much more quickly. I was also surprised that my iPad was able to be repaired. I know I can always rely on The PC Works to give me professional service.
Janet White
Janet White
14:56 10 Aug 19
We use PC Works for annual maintenance and check up on both our laptops. Their work is always outstanding. My laptop needed some "physical" repair and Josh was able to complete the needed work. Thanks again for a great job!7/2019 - Just had our annual pc check up and appreciated Josh's recommendations for my laptop. I ended up with a new SSD drive and it makes all the difference in my pc performance. It will be great until I can upgrade and decide on either a new laptop or desktop! Thans PC Works!
Carla Foster
Carla Foster
20:21 02 Aug 19
I have had the most professional experience with The PC Works and I would highly recommend them to everybody. They are absolutely great. They work fast and are able to answer all my questions...and I have a lot of them. They are patient and very friendly. You will be very happy with their great service.
Terre Webb
Terre Webb
00:33 02 Aug 19
I used PCWorks for the first time to transfer my old computer info. to my new computer. Michael did a great job. Also, the phone was answered live every time I called, and the work was done in a day.
Kathy
Kathy
00:53 01 Aug 19
I was a first-time user of PC Works and chose them because of the great reviews. I am adding mine to that list. Very satisfied.
David Tunno
David Tunno
19:16 26 Jul 19
Extremely fast, excellent and knowledgable service. Highly recommend.
Whitney James, MD, MHS
Whitney James, MD, MHS
13:42 18 Jul 19
I have used PC Works on previous occasions with the same level of professionalism and expertise as I received this time. Josh found and corrected my problem quickly and efficiently. I was in the middle of a couple of large projects and he got the work done and my PC back to me in a very reasonable time. They are highly recommended whether the job is done in the home or in their shop.Thank you
Bill Morris
Bill Morris
18:53 14 Jul 19
I submitted an order for a laptop with features for my business. No rush says I. They had it to me in a very short amount of time with no issues. I've also brought in my laptops along the way for minor fixes and it seems they have a habit of doing this- quality work at a speed that allows owners of small businesses to get on with their lives. I couldn't be happier overall.
Al Anderson
Al Anderson
16:14 08 Jul 19
Josh is so professional and amazing! Definitely the best place in town. The brand new office is so clean and nice.
Ian Martin
Ian Martin
21:53 24 Jun 19
I can recommend the PC Works because I have known the owners since 2004. They have helped me with all my computer training and needs. Patrick taught me the basics of using a computer. Every question and problem I had (and there were many) he answered. Heather made a fantastic website for me and taught me how to post on it. It is a beautiful and awesome website! Heather also helped me set up three different FaceBook pages. My FaceBook page selling AKC Golden Retriever Puppies sold every puppy! I had people wanting to put deposits down on puppies before they were born! I had people from outside our Country wanting to buy a puppy! Their son, Josh has helped me with countless problems and questions that come up. He is the Apple expert. He is incredibly patient, and no problem is too hard for him. Traci is also a FaceBook expert, and is just as wonderful as everyone else at The PC Works! The ratings only go up to 5 stars. I would give them 10 stars if I could!
Erma Corbitt
Erma Corbitt
22:13 21 May 19
Would highly recommend this company. They have great customer service.Got my computer running like new. Valorie graves
valorie graves
valorie graves
15:41 21 May 19
So far I've returned to thee folks 3 times. Why? Knowledge, Attitude, Friendliness, Expertise. The next project is a Customized PC for the wife....and don't even blink!!
Pat Callahan
Pat Callahan
00:54 14 May 19
My husband had his computer hacked and my computer was very old. We bought a new computer from PC Works and they transferred and combined all our data from both computers, converted my old Word Perfect files, etc. We feel so comfortable with their knowledge and honesty. We have finally found someone we can trust.
Diane Iverson
Diane Iverson
21:38 09 May 19
Gave our company a great deal on new computers for the office. Heather was very knowledgeable and professional and patient while we went over each estimate, added things subtracted things till we had what was needed and wanted.
Tami Rowan
Tami Rowan
15:49 08 May 19
I was able to take my computer in within hours of my call and they cleaned off all the virus’ (108) and Repaired the software issue, etc. I picked it up a day later! They called to check on the computer and answered all my questions!
Jeri Teisl
Jeri Teisl
02:59 02 May 19
Very detail oriented and honest, great to work with and get I. T. issues handled.
C Jason Owens
C Jason Owens
16:47 15 Apr 19
PC Works is very knowledgeable and very helpful. Have used them several times and always come away very thankful that I found them!
Donna Jones
Donna Jones
03:28 15 Apr 19
PC Works was great to work with. I felt completely confident that the tech was very knowledgeable; they were fast, courteous; and overall a great experience.
Sandra Altenreid
Sandra Altenreid
16:01 03 Apr 19
PC Works Rescued our Church Computers, last week when we lost Everything on our Main Church Computer! We were facing a huge mess! But Pat was able to restore all of our lost Programs & Data.They also made a Opening in there schedule for us prior to our Mid-week Service; and Prior to the snow storm.Thank You!
Al Cicolello
Al Cicolello
17:46 27 Feb 19
The kind folks at PC Works! treated me with honesty and integrity. I was looking to upgrade an old laptop. After going over the options I wanted with the Technical Service guy he rightly suggested that getting a newer laptop would give me better value.I do Computer Programming at home so I bought a laptop that has already delivered a much better programming and everyday use experience for me. I have got more value for my dollar than expected.I recommend you see if PC Works! can help you as well.
R Max
R Max
23:47 08 Feb 19
I had a wonderful experience at PC Works! My laptop hard drive went bad and they were able to save all of my data that I thought I had lost for a low price. As a college student who needed my laptop data saved quickly, they understood and valued my time. I was ensured that they would try to help me get my files back as quickly as possible and they followed through with great communication so I knew what was going on. I would definitely come back again if I had a problem with my laptop and appreciate the prompt and friendly service!
Kailey Hetzel
Kailey Hetzel
23:46 04 Feb 19
PC Works is the only place I will go for my computer repair needs. I've been there three times and they were proficient, timely and friendly in all cases.
Jerry Ferguson
Jerry Ferguson
20:26 04 Feb 19
Everytime I go to PC works I receive the finest support. They know what to do and to get you to Express your problem correctly. I would highly recommend them to all users.
James Faivre
James Faivre
16:04 04 Feb 19
As always, - PC Works and the whole team did an outstanding job for us and we couldn't be happier with the outcome! We will continue to use them for all our computer and printing needs!
Karen Hansen
Karen Hansen
22:46 21 Jan 19
PC Works has been great to deal with. Patrick is very professional and has helped us with our network issues.
Nick Herb
Nick Herb
19:49 16 Jan 19
I loved every minute of my time spent at ThePCWorks. Josh and Dan really know their stuff. They were able to take my computer and have it fixed by the end of the day running faster than it did when i first bought the thing. I'm never going anywhere else for my IT Needs!! THEPCWORKS ROCKS!
Maya Guest
Maya Guest
23:25 10 Jan 19
My experience with PC Works is limited at this point but when I interviewed them while looking for a new IT tech support group I was impressed by their follow up and professional approach. I will use them in the future when I have IT needs.
Brian Hammack
Brian Hammack
15:28 09 Jan 19
PC Works is fast and efficient. Terrific attitude, very friendly and can answer any question. I will use PC Works again. Thanks!
Ben Eby
Ben Eby
19:10 05 Jan 19
This outfit knows there stuff. They have tbeen my computer savers for over 10 yrs. and I have not been disappointed.I recommend them whether it is a big or small problem.Efficient and very knowledgeable.Carolyn Larson
Carolyn Larson
Carolyn Larson
15:28 05 Jan 19
Outstanding customer service. Did what they said they would do at the price they said. Would highly recommend these folks. Sound friendly service.
Stephen Wright
Stephen Wright
15:47 31 Dec 18
I recently had a "tune up" done on my older all in one unit. Service tech, Dan found a host of malware and was able to clean them out. He also helped increase the speed of the unit ( it was running slow which is why I brought it in). He set me up with a malware scanning program that I have been using regularly. When I picked up the unit, Dan was very helpful in explaining what he did and what I needed to do to maintain my unit. It was towards the end of the day before a holiday weekend, but I did not feel rushed. He was courteous and professional. I would not hesitate to recommend this business to anyone who needs help with their tech. Thank you.
Methusalah
Methusalah
04:02 29 Dec 18
My foster dog kicked my laptop and broke my computer screen. We called and they said to bring the computer in. The longest part was getting the new screen shipped and they got it in on a Monday and back to me that same day. The price was cheaper then my husband thought it would be. Thank you for getting it back to me the same day you got the screen. I missed my pc and use it a lot for my animal rescue. We will use you again to fix my husbands casing when he feels he is ready to give it up.
Patty Grant Aiken
Patty Grant Aiken
17:47 25 Dec 18
Friendly knowledgeable Fast response for customer support! Thank you Joshua!
Erica Swick
Erica Swick
15:11 21 Dec 18
Excellent prompt and efficient service. Solved a problem that others couldn't.
Thomas ONeil
Thomas ONeil
16:16 11 Dec 18
I had a black screen on my monitor and it looked like my desktop might be dead. I brought it in to get checked out and told them that I needed it back ASAP since I use it for work at home. They were very helpful and I got it back at the end of the same day. Awesome service.
Brad Lindstrom Sr
Brad Lindstrom Sr
22:56 10 Dec 18
I had a black screen on my monitor and brought my desktop in to have checked out. I told them that I need the computer back ASAP since I use it for my business at home. They were very helpful and I got the computer back at the end of the same day. Awesome service.
Brad Lindstrom
Brad Lindstrom
22:53 10 Dec 18
Fast repair on my Surface Pro, ready for my vacation. Great job and fair price.
Roy Phares
Roy Phares
00:13 07 Dec 18
I walked in without an appointment and got my computer problem fixed right away. Staff was courteous, knowledgeable , and helpful. I would recommend PC Works to anyone in need of computer assistance and will seek their services the next time my computer is giving me problems.
Connie H. Bacus
Connie H. Bacus
19:15 30 Nov 18
I had a computer emergency, and they were able to send someone out to my home that very day, and took care of my issue quickly. Erich was very knowledgeable and personable, and I will be sure to use them again in the future. I highly recommend them.
Linda Charles
Linda Charles
21:48 23 Nov 18
Being a dinosaur - I had to get a new computer and did not have a clue what to do with my old one or how to get information from the old one to the new one. PC Works (Daniel) did a fabulous transition and I really enjoy working with him. I wouldn't go any where else for help. Thank you, P C Works. You are wonderful!
Deb Rouse
Deb Rouse
15:49 21 Nov 18
PC Works is a competent, helpful, truly customer friendly professional organization. Every person associated with PC Works is a delight to deal with, even when they must help a relatively uninformed user like me. The best news is they are a Christian group of people who are genuinely interested in giving their customers a professional, helpful, positive experience. They are the best!
robert keefauver
robert keefauver
17:09 20 Nov 18
I have used PC Works a couple of times since I was referred to them by a couple of commercial users. I am reasonably computer literate, having once (many years ago) been a mainframe programmer, but the rapidly changing world of small systems has made keeping my two laptops in good running order much more difficult than I wish to continually struggle with. The folks at PC Works solved all of that anxiety and work at fair prices and great customer service. I have been handing out their cards ever since and will continue to do so.
George Clark
George Clark
21:28 11 Nov 18
Great folks to work with. Very knowledgeable.
Robert Hinesley
Robert Hinesley
18:39 06 Nov 18
Although they only had bad news for me after doing the diagnostics on my computer, they did so in a timely manner, and gave me what little options I had left. Very friendly and professional staff.
Julie Selman
Julie Selman
16:51 06 Nov 18
We had such a good experience buying a refurbished Lenovo from PC Works... My husband is so happy with his computer. It was just what he wanted and needed for his use. I took my laptop to have the keyboard replaced & the malware cleaned up. The staff was knowledgeable and customer oriented.Along the way, I spoke to Heather the owner and Eric one of the technicians. Tracy in the "front office" is a customer oriented and communicated every step of the way during the servicing of my laptop. All in all it was a great experience and I would trust them with any of my technology needs. The prices were fair and well worth the expertise. The repair was done in a shorter time than promised and my Computer is great.
Norma Wilcox
Norma Wilcox
16:09 31 Oct 18
We had such a good experience buying a refurbished Lenovo from PC Works... My husband is so happy with his computer. It was just what he wanted and needed for his use. I took my laptop to have the keyboard replaced & the malware cleaned up. The staff was knowledgeable and customer oriented.Along the way, I spoke to Heather the owner and Eric one of the technicians. Tracy in the "front office" is a customer oriented and communicated every step of the way during the servicing of my laptop. All in all it was a great experience and I would trust them with any of my technology needs
NormaLu Toby Wilcox
NormaLu Toby Wilcox
15:59 31 Oct 18
Just got off the phone with Heather. I am an older person and my experience with the crew at this company has been most helpful. They set up my gmail account and have helped me navigate the system with easy to understand instructions. They are fast,friendly and talk to me in terms even a 70 year old can understand. I plan to keep going to them when I need computer help. God bless them!
Dee Isham
Dee Isham
04:54 31 Oct 18
PC Works AZ is always there with answers and fix i.e. my computer. Highly recommend their service.
Fear One
Fear One
00:59 23 Oct 18
Good work and better service! I was particularly impressed that they never tried to convince me to buy something I didn’t need. No over the top salesmanship, just good, honest repair. I highly recommend if you need a fast computer fix.
John Bannon
John Bannon
16:57 20 Oct 18
We had just arrived into Prescott from VA when the on/off button on my laptop failed. I took my laptop to the PC Works shop and they did a good job of diagnosing the problem. Unfortunately, the motherboard had gone bad, so they ported over my files to our other laptop and I am happy with the results.
David Delgado
David Delgado
23:30 16 Oct 18
Excellent service and pricing. Very fast turnaround. My ancient Dell E6410 now runs better than new. Highly recommend the team at PC works.
Robert Gouge
Robert Gouge
22:27 12 Oct 18
PC works Prescott Arizona, Did really great work on my PC in a very short time even though they were very busy. My PC was up and running better than ever and the price was very good.😀
Chuck Gentles
Chuck Gentles
00:44 08 Oct 18
I am so happy I called PC Works and not the big box store in my area. PC works was able to get me into their schedule within a couple days of my call. We had recently purchased and installed a new router and had trouble with reconnecting all our WiFi gadgets, extender, Roku, printer and a home security system. The technician was so skilled and did such a great job. He was able to solve a number of my computer, printer and network issues within the one hour time frame for the quoted price. He was even able to get my WiFi extender up and running again and was able to reconnect my home security cameras to the extender so I could view them on my smart phone again. Amazing! I am one happy customer and would highly recommend hiring PC Works and would gladly call them back to my home.
D Matson
D Matson
23:17 07 Oct 18
They were so helpful and with me being a college student who relies on his computer, they worked fast, were honest about all of my options for repair and were always upfront with everything! So amazing! Will recommend to all of my colleagues!! 10/10
Zach Wilson
Zach Wilson
18:34 07 Oct 18
I would highly recommend PC Works to anyone needing prompt, reliable, courteous service. Their professional and honest attitude made an unfortunate episode with my phone a quick fix!
Connie Camp
Connie Camp
15:27 04 Oct 18
Very honest , friendly and knowleable staff. Daniel did a great job of explaining my options regarding my failing laptop. I chose to have it repaired and got it back the next day. Rates were very reasonable. I’ll be back.
Susan Burton
Susan Burton
19:45 26 Sep 18
They were the first ones to answer my phone without being put on hold! Fixed computer fast and cheap! Great service 5 of 5 will go back with all computer issues!
Zach Wilson
Zach Wilson
22:50 25 Sep 18
Tonia Stilen
Tonia Stilen
22:41 22 Sep 18
The technician was very competent and cost effective.
Fred Malawski
Fred Malawski
20:27 15 Sep 18
Josh was amazing! He knew exactly how to quickly fix problems that have had me pulling out my hair for the last year. I only regret I didn't know of PC Works! sooner. Josh was able to get my RAID working the way I needed it, he cleaned up my computer so I can use it again and best of all helped solve all my problems with my numerous Lightroom catalogs. Thank you Josh!!!!!! You are a blessing!!!!!!
marc strickland
marc strickland
19:33 14 Sep 18
My would work one day and I took over to PC Works and with in day they had it all fixed and the price was very good. I was very satisfied with their work, I would reccomend them to everyone.
Janet Spencer
Janet Spencer
02:07 14 Sep 18
JustintimeAndFriends
JustintimeAndFriends
23:34 12 Sep 18
We took our Apple laptop to them because of security risks. They not only solved that problem, but upgraded the whole system, removed old programs we no longer needed, and then spent time with us so that we understood how to use the new system!Will definitely recommend them to all.Later- REG
Robert E. Goodwin
Robert E. Goodwin
17:12 12 Sep 18
PC Works was very friendly, knowledgeable and got my computer up and running perfectly. Joshua the tech guy who worked on my computer was friendly and thorough and my gaming computer is now running like it should.I highly recommend PC Works and will call on them to repair or get my computers running in the future. I run a business and use a computer to advertise and communicate with my clients as well as having a gaming computer to simulate flying as a hobby. Robert Szweda
Robert Szweda
Robert Szweda
16:15 12 Sep 18
My experience at PC Works was Outstanding! I took my IPhone in because I could not get it to download updates. Even went to Verizon and they could not help me. Josh was able to fix it within 30 minutes. Everyone I dealt with at PC Works was friendly and professional and the cost for service was reasonable. I definitely would love return and recommend to everyone!
S Brown
S Brown
15:11 12 Sep 18
I bought a new tablet that had limitations and was baffled by it. I was able to have an appointment at the end of the day with Josh for a consultation. He had owned a similar device and knew everything about it. All of my questions were answered. He did everything that was needed within 30 minutes, for a very reasonable price.
Kristi McHugh
Kristi McHugh
02:40 09 Sep 18
I have used PC works for several years and even referred my sister-in-law to them. They are very prompt and informative. When I asked Daniel, if my computer was too old and if I needed to replace it..he was very honest with me about my current computer. I will continue to use them to service my computer.
angeline schilling
angeline schilling
01:44 08 Sep 18
I was very happy with their computer repair service. They fixed my computer quickly. Daniel was very knowledgeable, honest, and pleasant. PC Works is definitely my go to when I need work done on my computers. Their prices are very reasonable and the shop was clean and organized. It was a pleasure doing business with them.Lance M.
Lance Murray
Lance Murray
17:48 04 Sep 18
Honest, calm, and super helpful with options and questions! Will be my go to place for here in Prescott!
Donna Rae
Donna Rae
20:26 31 Aug 18
Great rapid response to operating systems error on my Mac, Job completed with out any problems. Will continue to use in the future.
Earl Fiscalini
Earl Fiscalini
16:10 31 Aug 18
We have used PC Works on three occasions. Their staff has always been courteous and professional and we have been completely satisfied with the work they have done for us. Highly recommended.
Richard Hartom
Richard Hartom
03:10 31 Aug 18
Very honest team. They fixed what they could on my laptop and discussed the option of repairing a known issue with the type - which I opted out of because of the expense was way over what I could afford. I had it back within days. I was sent by a BEST BUY employee because BEST BUY wouldn't touch my computer - there or the "send it out" repair shop - or even try to figure out why it wasn't working properly. Also they were way cheaper in price than Best and a few other repair places nearby. I'll keep them in mind next time I need something done for my computer.
Charlotte McKimson
Charlotte McKimson
01:19 27 Aug 18
My wife and I use different systems, wife is with Apple and I have a Dell. We both had issues to deal with and Josh came out to help us. He brought an assistant and they both worked for the better part of 2 hours. A day or so after they left we both discovered all the issues had not been fixed. PC Works called us, the first time a computer repair company has done that, and after discussing the problems Josh was back at our house with a couple of hours and resolved all issues on both systems. PC Works is our maintenance and repair service period. More than 5 stars if possible
don mrochek
don mrochek
23:51 23 Aug 18
We had two issues when we contacted PC Works based on their very positive reviews online. Josh came out and diagnosed the problems with my laptop, reloaded the operating system and data backup. He also determined that the problems with my wife's desktop was a weak and inconsistent wireless connection with the router/modem. He strongly recommended a hardwired connection and arranged for an electrician to come and run an ethernet cable under the house from her office to mine. He returned after that was completed and terminated the cable ends, installed keystone jacks and patched the cable ends to her computer and the modem. He was very knowledgeable, always courteous, responsive and efficient. Will use them again and highly recommend them!!
Sol Munves
Sol Munves
23:14 23 Aug 18
We love PC Works!! Got thorough and quick service. They took care of our laptop and desktop in a timely manner, less than a week. Highly recommended.
Jayne McKillop-Verdon
Jayne McKillop-Verdon
17:22 19 Aug 18
Barara Steinke
Barara Steinke
16:40 08 Aug 18
PC Works! was able to restore my computer that had a pretty nasty virus on it. It took them about a day to fix and I was very happy with their service.
Hiatt Anderson
Hiatt Anderson
20:45 24 Jul 18
I can see why they get such high reviews. Brought in an older MacBook Pro which was running slow. Josh suggested a few upgrades and less than 24 hours...
Mike O.
Mike O.
16:33 10 Jul 18
Great service. Fixed my computer issues fast. Will be going back for upgrades next. Thanks.
spud86301
spud86301
22:01 09 Jul 18
I know I already did a review about PC Works and Josh but here I go again! My husband and I were having issues with our printer and the WiFi. Josh came to...
Lori M.
Lori M.
08:28 09 Jul 18
I've worked with PC works for about 20 years plus or minus. I've never had another company work on my computer stuff because PC Works has always gotten me up and running with never having a call back my latest experience has been was with Jason not Jason Josh and he was very accommodating work fast explained everything very clearly and I'm very grateful to PC works for everything they've done for me .
Addie Barr
Addie Barr
18:30 13 Jun 18
These people are the Best! We started using them several years ago. Back then Patrick would come to our home to work on a Windows XP. The prices are always fair and the problem is fixed. A couple of years ago, I needed a new computer, I contacted Heather. She found just what I wanted for a good price. Now they have the store by Costco which makes it even easier to get top quality work for a fair price. We highly recommend them. Debbie Olson with Don Olson Backhoe Service.
Debra Olson
Debra Olson
18:30 04 Jun 18
We have known Pat and Heather Eddolls and their technical staff at PC Works for over 20 years and all these years they have always serviced our computer issues with excellence. Also, we appreciate their sensitivity to come as soon as possible when we are totally down. They are highly knowledgeable of many different kinds of computers, IT systems, software and hardware, as we have a network of computers they service. They are also highly integral and honest people and will get the job done to your satisfaction. You can trust them. We do.Betty and Bud MillerChrist Unlimited MinistriesBible Resources.
Betty Miller
Betty Miller
18:12 25 May 18
My pc would not start up for some reason Pc Works fixed the issue . I recommend this business.
Michael Weight
Michael Weight
14:05 25 May 18
These folks have been keep my personal and my computers humming right along for years. Whether it was a new power supply, an upgrade, or just answering a couple of questions for an old guy like me, they have always been there. Thanks, all.
HalfPrice Taxes
HalfPrice Taxes
01:34 11 May 18
Professional and courteous service. Had my aging Macbook diagnosed and running again, much to my appreciation. They listened to my issues with my laptop and got it going, staving off the purchase of a new computer for a bit. Thank you and well done, PC Works. I'll be back when it is time for a new computer! Good customer service, helpful staff! Recommended!
Darcy Scott
Darcy Scott
22:35 05 May 18
I found this place on google search. My desktop had quit working, I took it here, they took it right in and within 3 hrs it was fixed and I had it back. The prices were reasonable and the service was excellent. I would definitely use them again and highly recommend them.
Roger West
Roger West
13:35 30 Apr 18
PC Works did a great job on getting my daughter's computer back in working condition while saving all her thing she had saved on it. I would go back to them for all my computer needs. I would also recommend them to all my friends! Awesome job PC Works!
Chillie
Chillie
23:41 26 Apr 18
I was having trouble with my computer, it was running really slow. Found PC Works in the phone book, ( yes I know that that is really old fashion). I took it into them and found that there was nothing that they could do. So I purchased a new one, well refurbished one. it has worked wonderful. Then I had them come out to my home and set up each computer and I pad to the one printer that we have. It is great. Will use them again and again. Great people to work with. Thank you
Marie Traynor
Marie Traynor
05:19 26 Apr 18
Every time I have had to call for help, Joshua Eddolls has arrived promptly, fixed the problem -- and then some. Thank you, Joshua!
Cymbre Weger
Cymbre Weger
15:00 22 Apr 18
Thank you PC Works for your excellent customer service! Yet again, Josh quickly resolved our computer issue. Highly recommend PC Works.
Teri Morgan
Teri Morgan
21:52 20 Apr 18
The owners of this store do good work and even have Linux pros on board. I have been coming to The PC Works sense the 1990s and all computers have been fixed to my satisfaction.
Sandy Rene'
Sandy Rene'
04:14 14 Apr 18
Great job fixing the computer and explaining both the problem and the fix for it. I got an external hard drive and they showed me how to back up my files so that even I could understand...I’m not so great with computers. They are now my go-to guys for computer repairs.
Rick Soukup
Rick Soukup
15:52 31 Mar 18
I tried for two days to clone my hard drive that came with my HP laptop to a new and faster SSD. No luck!! Took my laptop and the new SSD to PC Works and they succeeded!! They had the better software to clone the new drive and found a problem with the old one. Staff was extremely knowledgeable and friendly and kept me informed. Would highly recommend anyone who needs repair to their computer PC Works is the number 1 place to go!!
Bob Lee
Bob Lee
18:53 30 Mar 18
I highly recommend PC Works. They really know what they are doing, and they are really personable and polite. I brought my dying MacBook, and that same day they fixed it, and now it is like a brand new computer. I will go back if I ever have computer trouble again!
Sonsoles Shack
Sonsoles Shack
19:10 26 Mar 18
Great, knowledgeable, and efficient group!!
lisa roberts
lisa roberts
18:25 26 Mar 18
Very quick turnaround with great customer service and not too expensive. Would definitely recommend
Alexandra Indritz
Alexandra Indritz
15:11 26 Mar 18
Great customer service! Took in my iMac, it wouldn't complete the boot up. They fixed the problem. Turn over time was 1 day. Thank you guys! I had valuable pictures and videos of my first son on that iMac. Thank you!!!
William Livengood
William Livengood
14:27 26 Mar 18
All of the staff I interacted with were very friendly and helpful! I took my MacBook Pro in when it would not power on and they diagnosed it quickly and contacted me promptly. The guy who helped me (Josh, I think?) gave me an honest opinion on how to proceed given the price of the part I needed replaced, which I greatly appreciated.
Cailin Deiter
Cailin Deiter
14:21 26 Mar 18
This was my first time to use PC Works. I will continue to use them whenever I need computer help. Josh worked on my computer after I started having all kinds of problems when I changed printers. He only took an hour and when he was finished, I felt like I had almost a new computer and a safe one. Thanks, Josh!
Sally Russell
Sally Russell
18:09 13 Mar 18
Highly recommended. High quality costumer service and high quality technical service. Friendly staff, clean environment, timely responses. Overall, truly great business.
Nadia H
Nadia H
16:26 12 Mar 18
PC Works was great to work with, they got us back up and running quickly and at a very fair price. It was great to work with a local company that cared about our business. We will definitely work with them again in the future. Thanks
ProFab Custom
ProFab Custom
15:04 12 Mar 18
Friendly and helpful, these will be my go to people!
Zoe Charon
Zoe Charon
00:23 12 Mar 18
I pastor at Miller Valley Baptist Church, and we've used PC Works for years now. We've always been satisfied with their work; they are courteous, friendly, and professional.
Chris Marley
Chris Marley
20:44 11 Mar 18
Brad was very understanding and fixed my desktop PC. It had many problems that other repair shops didn't get fixed. I would highly recommend PC Works to anyone.Tom Mosher
Tom Mosher
Tom Mosher
20:02 11 Mar 18
Excellent service..... Very honest people!!!!! Will recommend.....Five stars
GERALD COOK
GERALD COOK
02:43 08 Mar 18
Thank you PC Works! I received quick service. I was treated with kindness and courtesy. Affordable and personable.
Deborah Ogden
Deborah Ogden
03:12 07 Mar 18
Roger Kinter
Roger Kinter
23:56 27 Feb 18
My computer was diagnosed quickly, part was ordered and installed in just a couple days. Repair cost was as quoted, reasonable. And perhaps most important, the man (forget his name) who helped me is another former Marine.
Thomas Cantine
Thomas Cantine
02:08 21 Feb 18
Great place to do business with!
Dan Nave
Dan Nave
01:03 21 Feb 18
Excellent service,punctual, professional,polite. Cleaned all the bugs from my laptop. Definitely use again.
Mark Devlin
Mark Devlin
00:21 21 Feb 18
The PC Works has serviced the computer needs of both mine and my husband's businesses for many years. They are honest, dependable and highly knowledgeable. Being locally owned and operated small businesses, we are pleased to support the Eddolls in their family owned small business.
Cindy Turner
Cindy Turner
23:30 20 Feb 18
Have been using PC works for months now. They are always super polite, easy to work with and very knowledgeable. They were happy to sit down and talk about what made sense for our business and didn’t push us into something we didn’t need. Installed our server without issue and kept checking in to make sure things were running as we expected. Happy we have a great IT support company to help with everything we need.
Richard Max Bruchman
Richard Max Bruchman
21:23 20 Feb 18
Thanks for getting us through our server upgrade! You guys have been awesome!
LaDawn Dalton
LaDawn Dalton
20:59 20 Feb 18
I've only started working with PC Works recently and have found them very helpful. There field technician, Patrick, is extremely competent and knows what he's doing. He's an easy guy to work with and will not try to over or under sell you. Heather has also been helpful, responding to my requests and questions in a timely manner. Thanks!
Prescott Endodontic Associates
Prescott Endodontic Associates
16:04 20 Feb 18
Great, friendly, and knowledgeable staff. Would reccomend
Colton
Colton
18:30 12 Feb 18
Totally Satisfied. Intelligent, Courteous, Professional and Friendly. What more could you ask for? They have ALL our family business and I'll certainly steer those asking about PC/Mac Service and Repair.....go to PC Works.
Patrick Callahan
Patrick Callahan
00:28 11 Feb 18
I have used PC Works before and continue to go to them because they are helpful and easy to work with. I have always been happy with their work and can always call them if I have a question or problem. I recommend them for your computer needs.
Carolyn Griffin
Carolyn Griffin
19:03 09 Feb 18
Shiloh Sonnet
Shiloh Sonnet
16:17 01 Feb 18
the man that came out to get my computer was very nice ,,He came out when he said very timely ..They fixed my computer & had it back when they said ,,The man that brought it back the next day plugged it in for me & explained some of the new icons that were put on Very helpful ,, If I need my computer worked on again I will call on them ..
Betty Morse
Betty Morse
00:33 31 Jan 18
What a great experience! The technician showed up right away, knew exactly what to do and gave us useful advise! Very efficient. Would highly recommend this company and not hesitate, to use them again. Great job, Joshua!
Brigitte Zeilinger
Brigitte Zeilinger
21:56 18 Jan 18
So happy to have found PC Works - they have efficiently helped us with some major computer issues. The staff was knowledgeable, courteous and easy to work with. PC works is the only place in town I would trust for computer problems.
Michelle Burke
Michelle Burke
17:00 11 Jan 18
Great people here.Very knowledgeable and willing to help.
Scott Russell
Scott Russell
22:34 10 Jan 18
PC Works are a very good company, easy to work with, very responsive and knowledgeable. I will definitely use them for all of my future needs. Great Job!!!! Thanks.
Phillip Edwards
Phillip Edwards
14:49 03 Jan 18
I recently moved to Prescott and my desktop computer hard drive was beginning to fail. I looked online for PC repair shops and saw that PC Works got great reviews. I called them and found the staff to be very courteous and knowledgeable. We explored options to repair my Lenovo desktop computer. I brought my computer into their shop. They replaced my hybrid hard drive with a new SSD drive, installed Windows 10 and drivers in less than a day. I reinstalled my software apps and data.My desktop was up and running in a day. It has never worked so well. I did not have to replace my computer. I highly recommend PC Works and will return to them in the future is I need computer help.
Gene Trobia
Gene Trobia
17:40 28 Dec 17
Excellent service.
susan selleck
susan selleck
20:04 26 Dec 17
Went to P Works for help with my android phone. They were very helpful in showing me how to use certain apps on the phone. Price paid was reasonable. Service was fast and great customer service.
Lillian
Lillian
15:26 26 Dec 17
Because some of my programs won't run on the Windows 10 platform, I gave PC Works the difficult task of finding a brand new computer that would run WIndows 7. It took extra effort but they found one that would work and did an excellent job getting it ready and transferring all my data over from my old hard drives. Dan provided customer service that went above and beyond. I would highly recommend these folks.
Barbara Guther
Barbara Guther
17:16 18 Dec 17
I was really pleased that PC Works in Prescott was able to find what I needed at a price I was comfortable with. Heather was wonderful in listening to what was going on with Internet problems we were having and so for that reason and limited funds found a good match in a system. Also kept me updated as to what was going on with the system I ordered.
Shiloh Sonnet
Shiloh Sonnet
15:14 15 Dec 17
I have a gaming laptop that was running hot. I called PC Works to see if they could take a look at it without delay. I was invited to bring it right in. When I did I was immediately met by Josh who informed me of my options and told me he could look it right away. I left to run a few errands, and by the time I returned the needed work had been completed at a cost that I consider very reasonable. The computer has been working like new since the work was completed. I highly recommend PC Works for computer repairs, and commend Josh for his excellent customer service and computer repair knowledge and skill.
Wayne Maxwell
Wayne Maxwell
15:38 13 Dec 17
First time I used PC works, but was highly satisfied with the courteous and professional service. Had computer crash and they were able to restore my files, getting me up and running in a timely manner.
Ron Bailey
Ron Bailey
21:10 11 Dec 17
I always call PC WORKS for all my computer needs. They have always fixed the problem, are on time and very courteous. Prices are fair and they come to me!!!
Jody Kahn
Jody Kahn
23:24 24 Nov 17
Nov.2017 House call.On Time.. Professional.Knowledgeable.Got the Job Done..Thanks..
Peck King
Peck King
18:02 17 Nov 17
Just fired up a new custom desktop that the guys put together for me. Man does it fly! Great price too.
fred hughes
fred hughes
22:38 15 Nov 17
My husband's monitor decided to go blank off and on while we were at our vacation home in the Prescott area. I took the laptop to PC Works. Of course when I turned the laptop on at PC Works the monitor came on. I decided to let them do a diagnostic on the laptop and they found several issues with the bios which apparently caused the problem. It now works like a charm! Very quick and efficient work and they called with status updates. All in all a great experience! I recommend them highly for quality repair of your computer.
Susan Marchman
Susan Marchman
19:07 12 Nov 17
We have used you people twice now and were very happy with the results. They gave us good suggestions on features and how to protect our electronic equipment and helped where we had no idea what to do.Very happy they are here to help and the store is very convenient to our home so thats even better
Georgia Jeffreys
Georgia Jeffreys
23:05 07 Nov 17
My desktop computer was so slow and the software very outdated. PC Works really helped me understand the how and why of those problems and now I have a laptop that works and gets me what I need when I need it!
Marty Williams
Marty Williams
01:18 01 Nov 17
PC works was awesome at diagnosing some of our network issues. Patrick was very professional and friendly. He was able to help with our system and recommend some upgrades. We are very pleased and will continue to use them!!
Reed Scudder
Reed Scudder
19:05 26 Oct 17
Several months ago we bought a brand new PC and it never seemed to work right. We finally brought it into PC Works to be checked out. The staff was very great. They were courteous and knowledgeable. Within a few days they reset everything to the original specs and added new virus protection and new browsers that would be more secure. We are very happy with how the PC now works. Thanks for your help!
Diane Y
Diane Y
19:30 25 Oct 17
Palmer Inv Prescott
Palmer Inv Prescott
21:04 24 Oct 17
The guys at PC Works did a great job for me and they are very good at what they do.
Gary Carnine
Gary Carnine
00:08 20 Oct 17
This is the best computer company in Prescott. They solve your problems, charge fairly, are on time and call if there is a delay, and I recommend them to anyone needing computer work, telephone problems, tv hookups, they do it all and very very well. They also do wonders on training.
Linda Pratt
Linda Pratt
17:18 19 Oct 17
PC Works build a Windows 10 / Ubuntu computer for me. It has worked very well for more than 2 years
William Miller
William Miller
21:48 15 Oct 17
Ok so it was last December I think when I came by for the repair. As I remember it was a total melt down of my PC, based on the fan being clogged with dust. I paid $200 cash, and I was pretty happy with the service and the overall ethics of the operation. The lady in charge was especially involved and cared about doing the best work for me. So, it was a good technical restoration, since it's been smooth sailing since then for my Dell PC.
Derek M. Jolly
Derek M. Jolly
21:55 12 Oct 17
I live in Wash. state my mother lives in Prescott Az., she loves to play online Gin Rummy every day. We talk every week, first thing shed say was how mad she was a the P.C.for not letting her on. So for her Birthday present, I made an appointment with your sales rep to come out and fix the problem. WALAA I was a hero & the greatest Son a mother could have!!! All thanks to you people Thanks Again THE HERO
steve green
steve green
15:54 12 Oct 17
David did a terrific job. Fast, knowledgeable, and PATIENT. New computer up and running. Files from old computer transferred with no issues. Thank you very much.
DonaldBarbara Cook
DonaldBarbara Cook
20:24 05 Oct 17
I called PC Works about my laptop computer running slow with possible viruses and malware. A friendly voice invited me to bring it to their office where a technician would be available. When I got there, Joshua took a quick look at my computer, explained what he saw, put my mind at ease, and by the next day cleared my laptop of all its bugs. Now it is running like the first day I got it. It was a painless process due to the professional and competent staff.
Michael Tokunaga
Michael Tokunaga
04:02 29 Sep 17
great service and a technician who is patient and careful, and explained things clearly, plus fixed our laptop!
Marti Garrison
Marti Garrison
03:20 24 Sep 17
Brought my MacBook in to do some troubleshooting on the battery. Turns out is had burst inside my computer. They were able to remove it and replace with brand new battery and now it is working great. Thank you! And I will definitely use PC Works in the future
Ty Hunt
Ty Hunt
20:56 19 Sep 17
We were having issues with our new printer connecting to our iPads and MacBook Pro. PC Works came out to the house and solved the problem. Great work. They made it look easy. I highly recommend PC Works!
Paul Steffen
Paul Steffen
22:16 18 Sep 17
I have used PC works on several occasions, always a pleasant experience. The crew at PC always exceed my expectations and deliver above and beyond. The prices are reasonable and the service is impeccable. So there is really stellar computer tech/repair work in this town:)
Dennis Feist
Dennis Feist
04:00 18 Sep 17
My computer screen wouldn't show on the first day of college. I got in to see a tech that same day and he fixed the problem within the days end for under $100. I would recommend these guys to anyone, even my grandma!
christi delaney
christi delaney
20:06 29 Aug 17
My computer crashed, and it was the 11th hour...I was responsible for a best friends celebration of life video and was in such a panic. After looking at way to many YouTube instructional videos and trying multiple things myself, I finally gave in and called PC Works (they had good reviews) and happened to be closest to me. They were so compassionate and professional, and reassured me that they would try their hardest to have it back to me as quickly as possible (even though they couldn't make promises). When I arrived with my broken computer, they gave me the best and worst scenarios, and explained the process in detail along with an expected price-line. When they called me back a day early to say it was in working order again, I was pleasantly surprised. I thought their pricing was fair, and there were no unexpected charges. They were so courteous and professional throughout the whole experience. I will definitely recommend PC Works to everyone and anyone that needs help. Although they are close by (a super big plus for me), that's not the reason I am so happy that I've made this connection! It's the simple fact that they know how to run a business, keep their customers happy, are knowledgeable, and professional about it!! PS - I am in no way affiliated or related to any persons that are a part of this organization. It was a very lucky break for me when I found them! The video turned out great, and on time, thanks to PS Works!!! Good luck in all that you do and keep up the good work!!
Diana Everett
Diana Everett
17:59 29 Aug 17
Wonderful company. Honest, and up front. Answers your questions, even when they cannot help you. Heather and Josh is who I had contact with, and both of them were just amazing.
Rosie Lutkins
Rosie Lutkins
17:15 29 Aug 17
We recently had both of our computers upgraded. Wonderful job on both of them. My computer had several personal photos and videos that I was sure were going to be lost forever. Nope!! It's like having a brand new computer with all my important pictures, artwork and videos to enjoy!! They are very friendly, knowledgeable and there to answer questions. I had a little challenge reinstalling some things but they helped me through it. Very reasonably priced and A++ on customer service. Thank you Josh and Dave.
Shelley Misner
Shelley Misner
18:40 19 Aug 17
Great people, knowledgeable staff, quick turnaround! They care about their customers!!!!
Leslie Ann Howe
Leslie Ann Howe
18:08 29 Jul 17
PC Works has help me through many situations. (with patience I might add). I am not the most tech savvy person. The last few times I have dealt with Josh and I can not say enough good things about his knowledge and accuracy of computers. He completes his tasks with efficiency and with rapid speed. Thanks PC Works!!!!!!
Marcia DeVries
Marcia DeVries
01:49 21 Jul 17
I have used The PC Works a few times in the past couple years and Patrick always saves the day. Thank you for all your help in a field that I know nothing about 🙂
Jonathan Holum
Jonathan Holum
22:24 29 Jun 17
My son wanted to buy a new gaming laptop because his was locked up in a restore loop. I figured it would be good to see if PC Works could diagnose and fix whatever the issue was. A big savings and a repaired computer were the result. Thanks!
A Person
A Person
23:30 23 Jun 17
The folks at PC Works are the best! Not only has Joshua fixed a failing PC that I had, he repaired my MacBook Air. Both Mac and PC experts! In addition I had them help me with backup for my work computer. My computer is now safe, secure and backed up with Carbonite. I would highly recommend PC Works!!
Amy Johnson
Amy Johnson
16:49 23 Jun 17
When I have a PC problem I can't fix I now call PC Works. Each time in the past year they have come on time and dealt with issues like PC compliance for security and getting back administrative rights that were lost. These are a couple tough issues that could not be handled without efficient technical abilities. I am really glad I have them to call in an emergency.
MFB
MFB
00:12 23 Jun 17
PC Works does excellent work at a reasonable price. They diagnose the problem quickly. The fact that they will come out to the house is a plus.Gary Quiring
Zelda quiring
Zelda quiring
15:00 22 Jun 17
In this age of technological necessity, when computers have become so critical to everything from running an efficient and successful business to staying intimately in touch with family and friends, we were fortunate to find over a decade ago THE PC WORKS. Over the last ten years, owners Patrick and Heather have helped us to navigate the transition into what has become an increasingly device-dependent world in terms of communication. Both our nonprofit organization and our personal lives have benefited immensely from the knowledge, expertise, skills sets, professionalism, and courtesy provided by THE PC WORKS. We not only purchase all our computers and computer-related items from them, primarily because they always stand by their work, but we also have recommended them to family, neighbors, and friends, all of whom were equally pleased with the quality of THE PC WORKS service. Additionally, Heather is a top-notch and empathetic consultant, and Patrick, in addition to his superior technical ability, is incredible at problem-solving. And we don’t know many other people who actually are singing as they approach the house (although remote support is also an option). We always feel confident in THE PC WORKS, whether it is simply for a computer(s) tune-up, a repair, a rare virus removal, or adding another computer to our family. Eve and Terril ShorbNative West Press
Yvette Schnoeker-Shorb
Yvette Schnoeker-Shorb
20:12 02 Jun 17
We had Joshua come out for a Windows 10 problem and my machine came back just like new. We also had PC Works build us a custom gaming machine and it works great. We are very pleased with the customer service. They really made sure we were happy with everything. I highly recommend. 5/24/2017 - Joshua came out and tuned up both of our PCs. He also replaced a hard drive and reloaded W10 in another machine. Joshua/PCWorks are my "go to" people for any PC problem!
dogsmomma AZ
dogsmomma AZ
23:18 24 May 17
The PC Works has been there for us since we moved to PV 2 1/2 years ago with service to our computers as well as having a great laptop to purchase for my husband. Highly recommend!
Carla Foster
Carla Foster
23:00 11 May 17
This was the second time I used them. The tech arrived on time and knew what he was doing. I would recommend them to my friends.
M Miller
M Miller
20:33 04 May 17
Our business relocated from Phoenix to Prescott two years ago and we had no idea who to get to service our account. We began using PC Works and explained to them we needed someone to be available if our system went down since our business relies mainly on our computer system. They took right over and not only were they always there when we had a problem but they always had us up and running with very minimal down time. They also made many suggestions how to improve our system and never pressured us to do any of them. In our minds this was one of their best qualities since most other computer companies who serviced our account were always pressuring us to buy, upgrade or install programs that we never had any interest in or needed to run our business. I give this company a five star rating for their excellent service, reasonable rates, and all around help in explaining what needed to be done and why we had a problem in the first place and how to avoid such problems in the future. I highly recommend them and trust them with taking care of all our computer needs.It has now been going on three years since we began using The PC Works. Our computers got a virus from somewhere in India and blew our main server and shut down our entire business. PC Works responded immediatley and got us back up and running using one of our other servers while they rebuilt the one that crashed from the virus. We highly recommend this company and plan to continue using them permanently as long as we have computer needs.Bob PorterVice PresidentAll American Carriers Inc.
Gail Porter
Gail Porter
04:55 12 Apr 17
They did a great job getting my laptop up and running for a very fair price. Thanks PC Works.
Valerie Burton Bowcut
Valerie Burton Bowcut
01:56 20 Feb 17
Josh cleaned up all kinds of things on our computer that enabled us to open it faster. He removed all kinds of virus threats. We are very impressed with his efforts to get our computer working efficiently.
Ed Holmgren
Ed Holmgren
17:48 11 Feb 17
Very happy with experience with PC Works. They are a local business. Fast, efficient, reasonable prices and great follow through. Will definitely use them again. I always try to shop local.
Mary Kloman
Mary Kloman
16:50 02 Feb 17
We have had this team take care of our computer needs for 10+ years. Patrick, his wife and crew have never left us in a bind. When a virus hits, they are there and the virus is gone. If it is a office visit to set up a new computer or to networking all our computers it is always done with professional and friendly manner. For something we can take in to have repaired, we can expect it back promptly. When it comes to preventive maintenance PC Works is there to guide us through some housekeeping and makes it look easy. Would we recommend PC Works...ALWAYS!
Grady Hopson
Grady Hopson
23:20 26 Jan 17
Wonderful company that I can trust with my business computers
Brooke Photography
Brooke Photography
23:03 26 Jan 17
Outstanding service! Would recommend The PC Works to anyone that owns a computer. You won't find more prompt, friendly, knowledgeable, local service.
Lon Turner
Lon Turner
18:00 17 Jan 17
We have been using The PC Works for the past year at our business. They have helped us with networking, PC issues, and hardware upgrades. They also were invaluable in helping us restore our data after getting hacked by a ransom ware virus. They got us up and running with little downtime by recovering our data. I would highly recommend them for your business!!!
Chris Welborn
Chris Welborn
01:01 30 Nov 16
Fast, friendly, efficient service in our home! And, I have learned much just talking to Heather at their office. She has walked me through some things saving me a service call and money!!! We have used them for years!!!
Carol Welte
Carol Welte
17:45 28 Nov 16
When we first moved here we went through a lot of so called tech support to be disappointed so many times until we found PC Works and been with them for at least 10 + years. The service, the work and expertise has been the best. We feel like we're talking to our friends when we need tech service. Would use nobody else!
Tim Welte
Tim Welte
17:44 21 Nov 16
Great small business with fast service and really reasonable pricing. I brought my laptop in to see if they would be able to fix a broken hinge, and they were more than willing to do so. They were very honest with me and did great work. I would definitely go back again.
Sean Cook
Sean Cook
00:50 25 Oct 16
The PC Works was amazing. Not only did they successfully fix my computer, which is running wonderfully but the service was fast and fantastic. They checked with me every step of the way so that I knew what was going on with my computer and was ok with all the costs. They were happy to help me in any way including getting my computer to me at my convenience after they fixed it. I even call them to ask little tech questions now because they are so reliable and helpful. Thank you PC Works!
Marquette Davis
Marquette Davis
02:23 17 Oct 16
We like doing business with a smaller locally owned business who can not only sell a product but then give us in home service as well. We found that PC Works was the company we were looking for. We were able to purchase the Apple product we were after and then have their tech come out to our home to install and explain the product. We are very pleased with PC Works and the tech Joshua. They are very professional and they know their products well. We would highly recommend PC Works.
Joe Astromowicz
Joe Astromowicz
15:21 11 Oct 16
The PC Works personnel, were all extremely professional when I had my personal computer in for repairs. The price on the repairs was also extremely reasonable, and they were able to get it done really quickly. I would recommend The PC Works to anyone that needs work done on their computers.
Mike Cissell
Mike Cissell
16:46 21 Sep 16
Patrick and Heather at the PC Works have been great to work with. Very professional, and have taken great care of our computers! I highly recommend them!
Cathy Peach
Cathy Peach
02:25 21 Sep 16
Fortunately we found Josh, he is amazing. I have an iMac and Apple products, and yesterday he solved my problems as he did with our television. It was the...
Kaye P.
Kaye P.
09:19 10 Sep 16
PC works build my Computer and if there is something wrong with it, (or me) one call and it's done. Perfect. Thank you Magdalena
Magdalena Radlmayr
Magdalena Radlmayr
19:09 15 Aug 16
My neighbor recommended PC Works and I thought I'd give them a try. I am very happy with the service I received. Joshua was very patient as I'm not very computer savvy. I'm happy to say everything is working well. I will recommend PC Works to my friends. Thanks for your help.
Kathy Sherman
Kathy Sherman
23:37 19 Jul 16
Great business! Honest and great computer experts! For all your computer needs go to the PC Works!
Martha Meighan
Martha Meighan
22:40 24 May 16

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