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Malware & Virus Removal


Most malware virus programs are designed to be hard to remove. Malware often embeds itself in windows, hiding its files or modifying system files with its own code. This makes it very hard for the average user to remove; special utilities are often required which can unmask the virus allowing for its deletion.

The number of computer viruses is increasing every year. If your computer is running slowly, displaying popup ads, or just acting strangely, you probably have some form of malware. Simply installing an anti-virus program after the fact will not fix the problem because malware will prevent antivirus programs from removing it. We use specially developed in-house utilities to remove the infestation and get your computer running smoothly.  Once the malware is removed and your computer is repaired, we can install Bitdefender Gravity Zone software.  Bitdefender Gravity Zone will protect your computer from Anti-virus, Malware, and Ransomware.


How was I infected?

Malware can come from many sources including malicious banner ads, spam, infected websites, or “free” applications? There are also several fraudulent Anti-Virus programs for both Windows and Mac Operating Systems. These fake anti-virus programs are frequently downloaded from ad banners claiming to remove nonexistent malware from your computer. Once downloaded it will often hijack the computer and force the user to enter their credit card information or ask the user to call a number to allow a fake technician to remote into your computer.  Do not allow anyone you do not know to remote into your computer system or allow anyone your credit card information.

Contact us at The PC Works (928) 445-6700 or (928) 775-5475 to schedule an appointment to have your system diagnosed properly.

Services Includes:

  • Full Diagnostic Scan of your systems hardware/software
  • Removal of any virus, spyware, malware, and rootkits
  • Repair any operating system issues and test for proper functionality
  • Perform critical system updates
  • Apply system modifications so the computer runs fast and efficiently.
  • Tips to help prevent future infections – web browsing & link detection
  • Install our business level edition of Bitdefender Gravity Zone for a year
  • Sell Backup Option for data security

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